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26-29 May 2015
Fürstenberghaus
Europe/Berlin timezone
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17-02 - Service Innovation, Engineering and Management

Place

Location: Fürstenberghaus
Address: Domplatz 20-22 48143 Münster Germany
Room: F4
Date: 27 May 14:30 - 16:00

Description

An increasing number of activities of public and private organizations are engineered and managed as services, often creating innovations for economic growth and social welfare. This development is mirrored in the domain of information systems, which becomes evident in the use of services as the organizing logic for providing information systems (IS), in the use of services as an architectural paradigm (SOA), and in the development of Cloud/Internet-based services for information, processes, applications, and IT-infrastructures. Moreover, the increasing amalgamation of ICT-enabled corporate and consumer services offer substantial opportunities for service innovation. Examples for augmenting the physical world with services include Near Frequency Communication (NFC) enabled frequent flyer cards at Air New Zealand that facilitate check-in and identity verification, mobile ticketing for public transportations, apps for music festival participants to interact with each other, or tablet-based services for ordering food and drinks at a casino or restaurant. Often, the focal points are the infusion of ICT into services and transferring service-dominant logic thinking into ICT development and use. The information systems discipline contributes to the interdisciplinary research stream of service since its first inception about 10 years ago. Currently, researchers and practitioners alike still suffer from a lack of theory-rooted knowledge for engineering and managing services as well as leveraging IS for service innovation. At the same time, the advent and success of the service paradigm challenges previously established concepts in the IS discipline, such as the separation between corporate IS and consumer IS, or internal IS and external services. The proliferation of a service society is an increasingly global phenomenon and marketplace that calls for relevant and rigorous research that reaches across traditional geographical and disciplinary boundaries. Service-focused research in IS thus needs to create and refine concepts, models, methods, and systems to reflect these developments.

Conveners

  • Session 2
    • Pöppelbuß, Jens (University of Bremen)

Timetable | Contribution List

Displaying 3 contributions out of 3
Type: Complete Research Paper Session: 17-02 - Service Innovation, Engineering and Management
Track: 17 - Service Innovation, Engineering and Management
In recent years, the principle of modularity has been increasingly applied to services as service providers seek to reduce time and cost of delivering customized service offerings. Given the intangible nature of many services, the identification of all elements and interdependencies is more challenging compared to technical systems. Uncertainty or vagueness of system composition can lead to higher ... More
Presented by Regine DÖRBECKER, Tilo BÖHMANN on 27/5/2015 at 15:00
Type: Complete Research Paper Session: 17-02 - Service Innovation, Engineering and Management
Track: 17 - Service Innovation, Engineering and Management
Lacking efficiency and transparency regarding cross-company collaboration in the field of in-novation management often leads to cost intensive and unsuccessful products and services. This is due to the fact that traditional Innovation Management approaches fail in terms of coping with emerging requirements in Open Innovation projects, e.g. the vertical and horizontal inte-gration of strategic part ... More
Presented by Sebastian HUBER, Matthias LEDERER, Peter SCHOTT on 27/5/2015 at 14:30
Type: Complete Research Paper Session: 17-02 - Service Innovation, Engineering and Management
Track: 17 - Service Innovation, Engineering and Management
Process flexibility has evolved into a desired corporate capability as it promises to cope with demand uncertainty and variety. Particularly service processes have a high intrinsic need for flexibility. Many approaches have been proposed to determine the business value and an appropriate level of flexibility for service processes. Most of these approaches focus on a distinct flexibility type and o ... More
Presented by Jonas MANDERSCHEID, Maximilian ROEGLINGER on 27/5/2015 at 15:30
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