Contribution Research-in-Progress Paper
17 - Service Innovation, Engineering and Management
Engaging the Appropriation of Technology-mediated Learning Services – A Theory-driven Design Approach
Technology in the learning process is a key success factor for innovative learning services such as massive open online courses (MOOCs). Prerequisite for the success of both service provider and recipient is the faithful appropriation of the provided learning methods in technology-mediated learning services (TMLS). However, information systems research lacks insights how to systematically support the appropriation in such IT-supported services. In this research-in-progress paper, we use the insights of scaffolding theory to design IT-supported scaffolds that support users in TMLS and engage the appropriation process. We therefore derive requirements from scaffolding theory for TMLS design. We address in a second step these requirements with IT-supported scaffolds that are implemented and evaluated in a TMLS. As practical contribu-tions, we are able to engage the integration of service recipients and ensure productive TMLS. As a theoretical contribution, we enrich the knowledge body of IT-supported services by consid-ering scaffolding theory to support the service process. The implementation is currently running and the evaluation is planned.