Important: This instance is deprecated and will be closed soon! Please visit this platform
26-29 May 2015
Europe/Berlin timezone
Home > Timetable > Session details
PDF | iCal

26-02 - Digitization in the Public Sector


Location: Fürstenberghaus
Address: Domplatz 20-22 48143 Münster Germany
Room: F234
Date: 27 May 16:30 - 18:00


The track “Digitization in the Public Sector” invites papers about how advances in technology change the public sector. In particular, open data in participatory information systems changes the way public sectors operate, which is often denoted as ‘open government’. Information systems in the public sector represent both traditional IS research perspectives in relation to implementation and use, as well as novel themes driven by the emergence of new technologies and behaviors of use of information and communication technologies (ICT) among citizens, businesses, and public sector organizations. ICT has become pervasive in all aspects of our lives and increasingly is involved in critical infrastructures. At the same time, citizens and businesses expect and demand governmental services to match private-sector services in every aspect of quality, quantity, and availability. Consequently, the public sector invests in ICT to streamline its internal processes and the interactions with citizens and businesses. Web 2.0, big data, open data, and social media represent key research challenges in the core domain of IS. Governments are exploring the potential and exploiting the opportunity for these social media sites to aid in government information sharing and outreach. Yet limited insights exists into the factors affecting the design and use and the effectively, although it is often assumed that new means of communication can facilitate increased participation and collaboration within society. Social Media enrich communication channels and give citizens opportunities to engage in multi-directional interactions in real time. Many citizens already appreciate the comfort of internet communication and demand for easy and fast web services is growing. At the same time, issues surrounding security, privacy, confidentiality, information leakage, blurred boundaries, and online addiction must be addressed when discussing social networks and media. Recently, government agencies have also embarked on initiatives in making their data available to their customers. These data are made accessible online and in machine-readable format where citizens as well as businesses can access and re-use these data to create innovative value-added products and services. As digitization increases in society, many questions arise about what it means to develop and maintain an open and transparent government, to engage in participatory democracy, notions of governance through transparency initiatives, co-design of open and collaborative government, how democratic/governmental institutions might be influenced through open government and transparency efforts, and research that develops and explores open and transparent government frameworks, theories, and practice.


  • Session 2
    • Krcmar, Helmut (Technical University of Munich)

Timetable | Contribution List

Displaying 2 contributions out of 2
Type: Complete Research Paper Session: 26-02 - Digitization in the Public Sector
Track: 26 - Digitization in the Public Sector
Despite the recognition that information is a strategic asset to any state government, there is a relative dearth of research on the information systems (IS) function in state government. This stands in contrast to the number of articles devoted to e-government initiatives. IS departments however are central to state agencies’ efforts to develop optimal responses to demands from their internal a ... More
Presented by Deborah ARMSTRONG on 27/5/2015 at 17:00
Type: Complete Research Paper Session: 26-02 - Digitization in the Public Sector
Track: 26 - Digitization in the Public Sector
This paper reports on a study of the use of a competence management system in a public healthcare organization. Even though systems for documenting and managing competence information have been implemented widely in most sectors, there is a lack of research focusing the adoption and use of such systems in general, and in particular within the public sector. The use of the system was studied throug ... More
Presented by Ulrika LUNDH SNIS on 27/5/2015 at 14:30
Building timetable...