Contribution Complete Research Paper
Fürstenberghaus - F153
13 - Sociotechnical Approaches to Organizational Learning and Change
Resilience and Values: Antecedents for Effective Co-design of Information Systems
The notion of resilience is becoming an important consideration in addressing the needs of vulnerable individuals and groups in the public sector. In Information Systems development, resilience has often been treated as non-functional requirement such as scalability and little or no work is aimed at building resilience in end-users through systems development. In this paper we introduce a refinement of the value sensitive action-reflection model used in co-design, first introduced by Yoo et al, that recognises the tension between values and resilience. We report on our activities of using this approach for a project aimed at developing mobile apps for promoting better engagement between young people in conflict with the law and their case workers in the UK youth justice system. We examine the ambiguity created when designer and stakeholder prompts change their role and purpose during the co-design process and discuss the impact of this on resilience building for the end-user and the possible implications for Information Systems design processes.